Visit Wales tourism product listings

For quick reference, you may find the answer to your query in our Frequently Asked Questions.

1. Getting started

To add a product listing to the Visit Wales website you'll need to set up an account in our Tourism Product Database management system.
If you don't have an account, or would like to speak to someone about having a product listing, email visitwalessupport@granicus.com, or call 0330 808 9410.

2. Amending a listing

You can amend the details in your product listing online using your account on the Tourism Product Database management system. If you would like help using the system, please email visitwalessupport@granicus.com, or call 0330 808 9410.

Login into the Tourism Product Database management system.
You’ll need your Username and Password.
If you have forgotten your password or need to change it, click the ‘forgotten your password’ link.
If you don’t know your username, email visitwalessupport@granicus.com, or call 0330 808 9410.

Once you have logged in:

Click on the product record name that you wish to update. Alternatively, you can use the ‘Search Products’ function to find the listing you wish to update.
To amend your listing simply complete the fields and check and save each section as you go along.

3. Accreditation requirements

Depending on your business type, you may need to meet specific criteria:

Accommodation: Must be accredited through Visit Wales Grading or the AA.
Attractions: Participation in the Visit Wales Attraction Quality Schemes
is recommended.
Activity Providers: May require assurance via the Visit Wales Adventure Activity Assurance Scheme. If you have a questions about the scheme please email: quality.tourism@gov.wales
Events: Must meet the Visit Wales’ Events criteria.

4. Help and support

For help logging in to the Tourism Product Database management system or updating a product listing, contact Visit Wales’s Data Steward help desk by emailing visitwaleshelp@granicus.com or telephone 0330 808 9410.

Why work with Visit Wales?

The primary aim of Visit Wales is to promote Wales as a tourism destination. The Tourism Product Database Management System (TPDMS) is a database of accommodation, attractions, activities, events, travel trade and business events that supports the visibility of products and product search on VisitWales.com. The objective is to make visitors aware of Welsh tourism products and provide tourism businesses in Wales with an online presence to promote their offering (see our 6 tips for working with Visit Wales).

Having a listing on the Visit Wales website can help your business reach thousands of potential visitors planning their trip to Wales.

Travel trade and B2B market opportunities

If you work with the travel trade and business events market your business can also be listed on our Travel Trade and Meet in Wales websites.

For more information about working with Visit Wales with regards to B2B opportunities and TXGB email traveltradewales@gov.wales.

How is my data managed?

Please see our Wales Tourism Product Database Privacy Notice and Wales Tourism Product Database legal terms and conditions.

faqFrequently Asked Questions (FAQs)

Wales Tourism Product Database Management System

1. What’s new about the Product Database Management System?

From November 2025, we’ve moved to a new Tourism Product Database Management System. If you had an account to edit a product listing prior to November 2025 your Username will remain the same but the url to access the product database and amend your product listing has changed

The new url is - https://extranet-wales.newmindets.net/App/Extranet/Login.aspx

Log in and check your database product listing records for VisitWales.com, traveltrade.visitwales.com and meetInwales.com.
2. How do I know if I have a product listing?

The entire product database for listings on visitwales.com has been migrated to the new product database system. If you had an account to log in to the previous database, prior to November 2025, then the product information will have been moved to the new database.

You should have received an email from Simpleview Europe, trading as Granicus Firmstep (on behalf of Visit Wales), with information on how to log into your account using the new product listing management system. If you are having issues accessing the management system, contact the Visit Wales Data Steward by emailing visitwalessupport@granicus.com or calling 0330 808 9410.
3. How can I access the portal to review or update my listing?

You can access the portal by logging into the Tourism Product Database Management System using this URL: extranet-wales.newmindets.net/App/Extranet/Login.aspx.

On the login screen, enter your username and password. If you cannot remember your password, click on ‘forgotten my password’.

To update your listing simply complete the fields and check and save each section as you go along.
4. Are there resources available to help me use the tool and access training?

You can access our webinar recording which provides an overview of how to use the new Database Management System - Introduction to DMS by Simpleview Europe.

For more detailed step by step guides please contact Wales Data Stewards by emailing visitwalessupport@granicus.com
5. What do I do if I need support?

For help updating or logging in please contact our Visit Wales Data Stewards by emailing visitwalessupport@granicus.com or calling 0330 808 9410.
6. Why can’t I find my entry / listing on the website?
If your listing is not appearing from searches when you think it should, please let us know and we can investigate this for you.

Please include details of the search parameters that you have used. For example:

Summary: A brief overview of the searches you carried out and the device used.

Attachments: Any pertinent screenshots, logs, or documents.

Additional information: Further details that may be relevant or useful.