A New Accessibility Scheme for Tourism and Hospitality Businesses in Wales
Croeso i Bawb is a new Visit Wales scheme. It will support tourism and hospitality businesses create more accessible and inclusive visitor environments.
The scheme will fund physical improvements that remove barriers for visitors. These changes can make visits easier for people with a wide range of needs.
The scheme encourages businesses to go beyond legal requirements. It supports practical changes that improve access and inclusion.
Funding will be available for capital projects. These projects must improve access to tourism and hospitality facilities. The aim is to make tourism in Wales welcoming for everyone.
Why Accessibility Matters
Around 25% of overnight holiday trips to Wales include someone with an impairment or access requirement.
Improving accessibility helps more people enjoy Wales with confidence, including:
- disabled visitors,
- older people,
- families with young children, and
- people recovering from illness or injury.
By improving accessibility, businesses can:
- Reach new and growing visitor markets
- Improve customer satisfaction and loyalty
- Enhance their reputation as welcoming and inclusive destinations
- Deliver benefits for both visitors and local communities
What Could the Scheme Support?
While full details are still being finalised, examples of potential improvements may include:
- Accessible bedrooms and bathrooms
- Platform or stair lifts / Improved step-free access
- Automatic or widened doorways
- Accessible reception and service areas
- Enhanced hearing support facilities
- Changing Places toilets and associated facilities
- Accessible outdoor seating, viewing areas and visitor routes
- Enhanced wayfinding through clear, accessible signage, including tactile and high-contrast signage
- Quiet or sensory-friendly spaces to support visitors who benefit from a calmer environment
- Accessible picnic areas, visitor information points and interpretation features
- Adaptations to leisure, activity or visitor experience areas to enable more people to take part and enjoy the experience
- Accessible parking and improved routes between parking areas and visitor facilities
- Physical improvements that support visitors with visual, hearing, mobility or neurodiverse access requirements
- Other capital improvements that remove barriers and create a more inclusive visitor experience
The scheme will help businesses make practical, high-quality improvements. These changes will help more people access and enjoy tourism and hospitality experiences across Wales.
More information coming soon
Further information will be shared through a Croeso i Bawb specific e-newsletter on:
- Eligibility criteria
- Application process
- Timescales
- Funding levels
- Examples of eligible projects
Receive the latest updates
The Croeso i Bawb scheme represents an exciting opportunity to help make Wales an even more welcoming destination for all visitors.
If you are interested in finding out more about the scheme and how your business may benefit signup to the Industry newsletter.
